Know Your Rights as a Consumer: A Guide for Young Australians

Shopping online, signing up for streaming services, or buying from stores might seem straightforward, but did you know you have specific rights as a consumer under Australian law? Understanding these rights can help you avoid scams, get refunds or repairs when things go wrong, and feel confident when making purchases. Here’s what every young consumer should know about their rights in Australia.

Your Rights Under Australian Consumer Law

The Australian Consumer Law (ACL) gives you protections when you buy goods or services, ensuring they are safe, match what was advertised, and perform as expected. Here are some key rights:

1. Guarantees for Goods and Services: When you buy something, whether online or in-store, it must match the description, be safe, and work as expected. If you buy a new phone and it suddenly stops working without any damage, the seller is required to offer a repair, replacement, or refund. This applies to most items and services, including clothing, electronics, and even gym memberships.

2. Returns and Refunds: Ever been told, “No refunds”? The truth is, if a product is faulty, not as described, or doesn’t do what it’s supposed to, you’re entitled to a refund, replacement, or repair. But if you change your mind or simply don’t like the product, refunds are up to the store’s policy—so check before you buy!

3. Digital Purchases: With apps, games, and streaming services, it’s crucial to know your rights. If an app doesn’t work as promised or a subscription service fails to deliver, you can request a fix. Digital goods and services are covered by the same laws, protecting you against misleading claims and faulty downloads.

How to Stand Up for Your Rights

If something you’ve bought doesn’t meet these standards, take action! Start by contacting the seller directly with proof of purchase (like a receipt). Be polite but firm about your rights, mentioning the ACL if needed. If the issue isn’t resolved, you can escalate it by filing a complaint with the Australian Competition and Consumer Commission (ACCC) or contacting your state’s consumer protection agency.

Knowing your rights as a consumer not only protects you financially but helps build confidence and awareness in making smart choices. Remember, every purchase you make counts, and with these protections in place, you’re equipped to make the most of them.